Organization and Controls
Process modeling and business regulations
Course Outcome Provide methods and tools to detect and model business processes aimed at drafting the set of
Integrated system of internal controls
Course Outcome To provide a reference model for effective and efficient integrated management of the system of internal
Change Management
Course Outcome Provide a reference model for identifying the logics that enable or hinder the implementation of a
Performance Management
Course Outcome Provide methods and tools to identify, measure, analyze and improve the business dynamics underlying the determination
“Agile” project management
Course Outcome Provide methods and tools for effective and efficient management of complex, cross-functional projects. Description The course
Lean Management and Six Sigma
Course Outcome To provide methodologies and tools for the improvement of service/product quality and the concomitant reduction of
Process management and organizational analysis
Course Outcome Provide methods and tools for the assessment of organizational structures and business processes to identify and
Strategy and Management Control
Banks’ financing patterns: get to know and use them to their best
Course Outcome Very often entrepreneurs misuse financing granted by banks, jeopardizing the business stability. Understanding the forms through
Creating an effective system of business indicators
Course Outcome Shape a brief and effective system of indicators for a company to understand how and where
Business management from a financial perspective
Course Outcome Provide methods and tools to understand where cash generated by business activity flows to, and gain
Develop a “bankable” business plan
Course Outcome Provide methods and tools for developing and drafting a business plan, both for a going concern
Business Model Analysis
Course Outcome Provide methods and tools for determining the adopted business model and assessing the degree of consistency
Coaching
Intelligent Leadership – Basics and Tools
Course Outcome Provide Top Managers and Entrepreneurs with personal and relational skills, useful for the full development of
Customer Experience
The successful transformation of the customer experience
Course Outcome How to achieve successful customer experience transformation while avoiding the most serious and frequent mistakes. Description
Designing an end-to-end customer experience
Course Outcome How to design the four dimensions of end-to-end customer experience. Description This course details the design
Customer and Customer Experience
Course Outcome How to define customer expectations and the implications for managing the customer experience. Description This course
Wellness
Re-balance environment: ergonomics and efficiency
Course Outcome Provide a reference model for identifying the best ergonomic workstation and workspace solutions to reduce the
Re-balance training: balance and strength
Course Outcome Provide methodologies and tools for achieving improved psychophysical and mental condition underlying a steady increase in
The re-balance evolution: performance and focusing
Course Outcome Provide methods and tools to identify, analyze, and implement evolutionary “core habits” underlying steady improvement in
Energy
Networking Technologies
Course Outcome The course aims to provide a focus on technology tools in use or soon to be
Gas and electric distribution
Course Outcome The course aims to provide an overview of the key elements of Gas and Electricity distribution
Energy Efficiency
Course Outcome The course aims to provide an overview of the challenging EU and national targets set in
Energy transition and decarbonization
Course Outcome The course aims to provide a comprehensive overview, from a strategic-regulatory and EU policy perspective, of
Executive summary
Course Outcome The course on “Energy” is divided into four modules and aims to outline the Energy Utilities
